cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
TB2020
Beginner
2,004 Views
Message 1 of 3

Can't Connect Alexa Dot to BT Hub 6

Go to solution

My Alexa Dot was disconnected owing to work being done at the house, but after 2 weeks and plugging it back in it now won't connect to my Hub6 no matter what I do. I have ensured the device is close to the Hub. I've turned the hub  and Echo Dot off and back on. I've checked online to see if my Alexa Dot is in the device list (it isn't). All other devices work fine but the Dot just keeps saying Can't Connect To The Internet. Any help gratefully received.

0 Ratings
Reply
2 REPLIES 2
PaddyB
Moderator
Moderator
1,989 Views
Message 2 of 3

Re: Can't Connect Alexa Dot to BT Hub 6

Go to solution

Hi @TB2020,

Thank you for posting. I'm sorry you're having problems connecting your echo dot.

Can you make sure the smart setup has been turned off on your hub? 

 

how to turn of Smart setup

 

Thanks

PaddyB

0 Ratings
Reply
TB2020
Beginner
1,979 Views
Message 3 of 3

Re: Can't Connect Alexa Dot to BT Hub 6

Go to solution

Delighted to say I sorted this. For whatever reason, it was locked in MUTE but I didn't work out that's why it was showing the red light and unable to connect.

0 Ratings
Reply