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PaulaC
Newbie
3,518 Views
Message 1 of 20

Can't connect Kindle Fire HD to BT Home Hub 3

I've just bought a Kindle Fire HD and can't get it to connect to my BT Home Hub (I think it's a 3) I have an ipad and iphone and they are connecting fine....help?

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19 REPLIES 19
Distinguished Sage
Distinguished Sage
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Message 2 of 20

Re: Can't connect Kindle Fire HD to BT Home Hub 3

See link for connecting an Android tablet. It should be more or less the same for a Kindle Fire.

 

http://bt.custhelp.com/app/answers/detail/a_id/44480/c/346

 

Make sure you use the wireless passkey found on the label of the hub and not the admin password or your email password.

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scott_johnston
Contributor
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Message 3 of 20

Re: Can't connect Kindle Fire HD to BT Home Hub 3

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PaulaC
Newbie
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Message 4 of 20

Re: Can't connect Kindle Fire HD to BT Home Hub 3

This is exactly what I've done, numerous times but I'm getting an error "DHCP Error - could not connect to internet" I'm nearly pulling my hair out! Thanks for taking the time to send the link though

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PaulaC
Newbie
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Message 5 of 20

Re: Can't connect Kindle Fire HD to BT Home Hub 3

Cheers for that link, it's the Home Hub 3 I've got

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Distinguished Sage
Distinguished Sage
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Message 6 of 20

Re: Can't connect Kindle Fire HD to BT Home Hub 3

Try a factory reset of the homehub by pressing a pin into the recess button on the rear for about 20 seconds. While it is restarting "delete/forget" any connection to the homehub on the Kindle then restart the Kindle. Once everything has restarted try remaking the connection.

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scott_johnston
Contributor
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Message 7 of 20

Re: Can't connect Kindle Fire HD to BT Home Hub 3

go to wireless and tap your wifi network and box should appear detailing status,link speed, Ip address etc. Does it give you a IP address

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PaulaC
Newbie
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Message 8 of 20

Re: Can't connect Kindle Fire HD to BT Home Hub 3

i've already tried resetting the router twice but thanks

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PaulaC
Newbie
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Message 9 of 20

Re: Can't connect Kindle Fire HD to BT Home Hub 3

Yea I have my IP address.  I've tried changing a setting from b/g/n to just b/g temporarily as this was one answer on another site but this didn't work either

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Distinguished Sage
Distinguished Sage
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Message 10 of 20

Re: Can't connect Kindle Fire HD to BT Home Hub 3


@PaulaC wrote:

i've already tried resetting the router twice but thanks


Did you try the procedure as I outlined it?

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