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PaulaC
Newbie
1,333 Views
Message 11 of 20

Re: Can't connect Kindle Fire HD to BT Home Hub 3

I just reset the router etc like you said just now but it didn't work.  When I tried to connect I entered the password and it went through a process of "obtaining IP address" and then it changed to "saved", it did this 4 times and then changed to authenticating and then back to the red error message "DHCP error - could not connect to internet" 

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scott_johnston
Contributor
1,330 Views
Message 12 of 20

Re: Can't connect Kindle Fire HD to BT Home Hub 3

i would change your settings back to b/g/n because its a N device and this will make it slower. I would try what gg30340 suggested and delete the network profile on the device and maybe delete from the hub as well go to 192.168.1.254>advanced settings>home network>devices find the device from the IP>click on it> delete device>ok. Then to reconnect to network

 

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PaulaC
Newbie
1,325 Views
Message 13 of 20

Re: Can't connect Kindle Fire HD to BT Home Hub 3

I changed the setting back earlier when it didn't work.  I've reset everything as gg30340 suggested but that hasn't worked either.  I've also done as you suggested and deleted it from the hub, this never worked 😞 I give up! I've never had trouble with any other device and this one has tested me to the limit

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scott_johnston
Contributor
1,316 Views
Message 14 of 20

Re: Can't connect Kindle Fire HD to BT Home Hub 3

is your hub a hh3 because you never confirmed it and maybe try using a static Ip address hold you finger on network choose advanced settings and click on static ip.

 

IP address 192.168.1.**

router: 192.168.1.254

subnet mask 255.255.255.0

dns 192.168.1.254

 

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PaulaC
Newbie
1,297 Views
Message 15 of 20

Re: Can't connect Kindle Fire HD to BT Home Hub 3

Sorry yea it's a HH3. When I'm trying to use the static IP the Kindle is asking me for network prefix length, DNS 1 & DNS 2 but there's nowhere to put the subnet mask number you've given me??

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scott_johnston
Contributor
1,293 Views
Message 16 of 20

Re: Can't connect Kindle Fire HD to BT Home Hub 3

Try using 192.168.1.254 for both DNS servers 

network length prefix: 24

 

 

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PaulaC
Newbie
1,288 Views
Message 17 of 20

Re: Can't connect Kindle Fire HD to BT Home Hub 3

I tried that and now it's saying connected but the wireless icon in the top right corner has the cross on it! I think it will be getting returned to the shop at this rate

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Distinguished Sage
Distinguished Sage
1,287 Views
Message 18 of 20

Re: Can't connect Kindle Fire HD to BT Home Hub 3

Just to confirm that you are trying to connect to your BTHomehub SSid which should be something like BTHomehub3-xxxx and not the BTWifi SSid.

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scott_johnston
Contributor
1,285 Views
Message 19 of 20

Re: Can't connect Kindle Fire HD to BT Home Hub 3

restart the kindle to apply settings?

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PaulaC
Newbie
1,277 Views
Message 20 of 20

Re: Can't connect Kindle Fire HD to BT Home Hub 3

Yea that's the one I'm trying to connect to

 

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