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Can't connect my Nest Wifi Point
Hello,
I recently upgraded to BT fibre and I can no longer set up my Nest Wifi Point. The Google Home apps says it "Could not communicate with your Nest Wifi point. The Nest Wifi Router connects along with my other devices but I cannot connect the point.
I have tried various set up :
Openreach Modem (Google say this is an ONT box not a modem, whatever that means) > BT Home Hub > Nest Wifi Router
Openreach Modem (Google say this is an ONT box not a modem, whatever that means) > Nest Wifi Router
The internet and wifi both in both cases but I I can't connect my point.
Google have suggested below and I phoned up BT technical support and they couldn't help me.
The below is what Google said last.
- To get a stand-alone modem
- To purchase a manage network Switch (Modem from ISP > switch > Google Nest Wifi device)
- Reach out to ISP to transfer different network box outside
For more information kindly check this link below:
Thanks,
Tom
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Re: Can't connect my Nest Wifi Point
VLan tagging is not required on full fibre with an ONT (optical modem)
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Re: Can't connect my Nest Wifi Point
Ok how do i turn off vlan tagging ??
More information from Google
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Re: Can't connect my Nest Wifi Point
I am not too familiar with Nest wifi.
You should find that the Nest Wifi router works okay with the ONT. Ethernet together and provide login of bthomehub@bt broadband.com and password bt.
Does that work - ie can you connect via wifi with various devices and access the internet?
You then have a Nest wifi point and this is not connecting. Can this be reset in any way?
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Re: Can't connect my Nest Wifi Point
@tommcdowall you don't turn it off, the ONT performs the required tagging. I meant there is no need for you to provide tagging.
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Re: Can't connect my Nest Wifi Point
Yes I can contact to various devices (phones, smart speakers etc)
Yeah I have factory reset it a few times, still the same issue.
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Re: Can't connect my Nest Wifi Point
Google says the device doesn't support VLan tagging. So i need to a work around. They suggested the things above like a modem
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Re: Can't connect my Nest Wifi Point
Google talk nonsense, VLAN tagging is taken care of by the Openreach modem (ONT)
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Re: Can't connect my Nest Wifi Point
Ok but they saying Vlan tagging is the issue. Is there anyway where I can not have Vlan tagging. A different modem? Speaking with open reach.
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Re: Can't connect my Nest Wifi Point
Forget VLAN tagging, it is nothing to do with your problem.