I recently upgraded to BT fibre and I can no longer set up my Nest Wifi Point. The Google Home apps says it "Could not communicate with your Nest Wifi point. The Nest Wifi Router connects along with my other devices but I cannot connect the point.
I have tried various set up :
Openreach Modem (Google say this is an ONT box not a modem, whatever that means) > BT Home Hub > Nest Wifi Router
Openreach Modem (Google say this is an ONT box not a modem, whatever that means) > Nest Wifi Router
The internet and wifi both in both cases but I I can't connect my point.
Google have suggested below and I phoned up BT technical support and they couldn't help me.
The below is what Google said last.
For more information kindly check this link below:
Ok how do i turn off vlan tagging ??
More information from Google
I am not too familiar with Nest wifi.
You should find that the Nest Wifi router works okay with the ONT. Ethernet together and provide login of bthomehub@bt broadband.com and password bt.
Does that work - ie can you connect via wifi with various devices and access the internet?
You then have a Nest wifi point and this is not connecting. Can this be reset in any way?
Yes I can contact to various devices (phones, smart speakers etc)
Yeah I have factory reset it a few times, still the same issue.
Google says the device doesn't support VLan tagging. So i need to a work around. They suggested the things above like a modem
Ok but they saying Vlan tagging is the issue. Is there anyway where I can not have Vlan tagging. A different modem? Speaking with open reach.