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lgb2100
Aspiring Contributor
243 Views
Message 1 of 3

Can't create BT ID

Just signed up to BT Broadband & TV, and awaiting for service to become active on 14th April (transfering from current supplier)

 

When trying to register - it says username already exists, and to log-in !

 

If I click on the 'Forgotten BT-ID username' , and enter my email address, it says...

 

"Sorry. We could not find a record of a user matching these details. Please check them again carefully."

 

What's causing this ? is it because BT is currently setting me up, and I'm a bit too early to registrer ?

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2 REPLIES 2
Distinguished Sage
236 Views
Message 2 of 3

Re: Can't create BT ID

I would wait until you go live i doubt if you could log in about a month before activation
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lgb2100
Aspiring Contributor
224 Views
Message 3 of 3

Re: Can't create BT ID

ok, was unsure, as emails received kind of suggeste dtaht I could.

 

"You can watch online or on the BT Sport App while you wait for BT TV to start - all you need is a BT ID. If you haven't got one, you can set it up at bt.com/mybt."

 

Guess the wording is standard, whetehr you are a new customer ofr existing !

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