Hello everyone, hope you can help me: yesterday I moved in new house and I don't have a signal in my room ;((( Well, sometimes I can catch it in several places, but, c'mon, it's 2018 and it couldn't be like that I need to go to the garden to find the spot ;((( And while I can access few pages when I try to go to another (let's say Debenhams or Google Translator) I am redirected to the BT Hub Welcome page - I followed the instructions, wanted to download that BT Desktop Tool but when I clicked on 'download' I have a message:
pbttbc.bt.motive.com took too long to respond.
do you actually have BT broadband in your home or are you trying to access BTWIFI from someone esle's hub?
Fortunately the BT Desktop tool is no longer available which was in my opinion a piece of junk and should have been removed years ago. In any event you do not need it for anything on your computer or to connect to the Internet.
If you are trying to access your own BT broadband package you need to make sure that you are connected to the BTHomehub that was supplied to you.
The wireless seignal will be named something like BTSmarthub-xxxx
Once you have clicked on that you need to enter the wireless passkey/password that is on the hub's label.
Once you have done that you make sure you turn off "smart setup" on the Homehub.
See link how to do that.
If you are trying to log onto the BTWifi-Fon signal you need to use your BTID and Password when the "landing page" opens on your computer.
You don't download smart setup, its a configurable option on the hub management page.
So if I understood properly, I must log in 'My BT' - can I set account up for myself or does my landlord have to do this? As a owner and person who pays a bill.
If you are just trying to turn off Smart set up, just put 192.168.1.254 in a web browser, select smart setup and turn it off.
Smart setup is different to smart wireless. See how to turn it off here http://bt.custhelp.com/app/answers/detail/a_id/44328/~/what-is-smart-setup-on-the-bt-hub%3F-how-can-...
For wireless, give the 2.4G and 5G different SSIDs and set the channel manually rather than using smart wireless.
Try various channels to see if you get a better signal. Channel 13 is a good one to pick for 2.4G