Can't get a wired connection to work from Smart Hub to Xbox One S

[dlawless]

Hi, I've just "upgraded" to the BT Smart Hub from the home hub 5 and I cannot get a wired connection to work with my Xbox One S.  I go into the network settings on the xbox and you can see the wired connection appear, but then after a few seconds it drops out again, then a few seconds later connects again, only to drop out again a few seconds later - this just continues.  

I've tried different ports in the hub, and also a proper shutdown on the xbox, but has made no difference.  The wireless connection works fine, it is just wired.  

Never ever had a problem with the home hub 5, seems weird that a newer hub would have a problem.  Anyone else experienced this, and more importantly have any ideas how to fix?

[Keith_Beddoe]

Go back to using the home hub 5.

[dlawless]

But BT spent ages on the phone convincing me how much better the new hub was  

[Keith_Beddoe]

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@dlawless wrote:

But BT spent ages on the phone convincing me how much better the new hub was  

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They were probably more interested in renewing your contract, as there is no major difference in the hubs, in fact the HH6 has a major disadvantage when it comes to wireless channel selection.

Try turning Smart Setup off to see if it helps.

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...

[dlawless]

Thanks, turning off smart setup hasn't made a difference.

[Keith_Beddoe]

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@dlawless wrote:
Thanks, turning off smart setup hasn't made a difference.

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Then go back to using your home hub 5, or ask BT for a replacement home hub, in case its faulty, unless anyone else has any suggestions?

[Anonymous]

Possibly an IP address clash. Make sure the Xbox ethernet adapter is set to obtain a dynamic address (DHCP).