cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Aspiring Contributor
1,425 Views
Message 1 of 7

Can't get a wired connection to work from Smart Hub to Xbox One S

Hi, I've just "upgraded" to the BT Smart Hub from the home hub 5 and I cannot get a wired connection to work with my Xbox One S.  I go into the network settings on the xbox and you can see the wired connection appear, but then after a few seconds it drops out again, then a few seconds later connects again, only to drop out again a few seconds later - this just continues.  

 

I've tried different ports in the hub, and also a proper shutdown on the xbox, but has made no difference.  The wireless connection works fine, it is just wired.  

 

Never ever had a problem with the home hub 5, seems weird that a newer hub would have a problem.  Anyone else experienced this, and more importantly have any ideas how to fix?

0 Ratings
Reply
6 REPLIES 6
Distinguished Sage
Distinguished Sage
1,419 Views
Message 2 of 7

Re: Can't get a wired connection to work from Smart Hum to Xbox One S

Go back to using the home hub 5.

 

0 Ratings
Reply
Aspiring Contributor
1,417 Views
Message 3 of 7

Re: Can't get a wired connection to work from Smart Hum to Xbox One S

But BT spent ages on the phone convincing me how much better the new hub was Smiley Surprised 

 

 

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
1,404 Views
Message 4 of 7

Re: Can't get a wired connection to work from Smart Hum to Xbox One S


@dlawless wrote:

But BT spent ages on the phone convincing me how much better the new hub was Smiley Surprised 

 

 


They were probably more interested in renewing your contract, as there is no major difference in the hubs, in fact the HH6 has a major disadvantage when it comes to wireless channel selection.

 

Try turning Smart Setup off to see if it helps.

 

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...

 

 

0 Ratings
Reply
Aspiring Contributor
1,326 Views
Message 5 of 7

Re: Can't get a wired connection to work from Smart Hub to Xbox One S

Thanks, turning off smart setup hasn't made a difference.
0 Ratings
Reply
Distinguished Sage
Distinguished Sage
1,320 Views
Message 6 of 7

Re: Can't get a wired connection to work from Smart Hub to Xbox One S


@dlawless wrote:
Thanks, turning off smart setup hasn't made a difference.

Then go back to using your home hub 5, or ask BT for a replacement home hub, in case its faulty, unless anyone else has any suggestions?

0 Ratings
Reply
Anonymous
Not applicable
1,307 Views
Message 7 of 7

Re: Can't get a wired connection to work from Smart Hub to Xbox One S

Possibly an IP address clash. Make sure the Xbox ethernet adapter is set to obtain a dynamic address (DHCP).

0 Ratings
Reply