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Can't get connected to a network

Hi guys, i'm not quite sure where i should post my issue as i have 2 problems. Since last thursday, my internet connection keeps getting lost, sometimes for 4/5 hours or even more unless i restart the laptop Woman Frustrated I have rebooted, restarted and reset the hub umpteen times to no avail.

I also noticed that my telephone line (cordless type)  had a constant engaged tone and i couldn't make a call. I have ran all the Windows network diagnostic tools but can't find a solution. I removed the corded telephone and did all the tests with a corded phone/master socket and that phone has a dialling tone and i can ring out and get an inbound ring tone (using my mobile but i haven't actually spoken to anyone on a call so i don't know if the line is actually working) however when picking up the receiver as though i was going to make a call there does seem to be a bit of noise, faint crackling as just a sort of generalised interferance noise, but this phone seems to work even if plugged into the micro filter using the "normal" socket. The odd thing it appears that if i reboot my laptop i can manage to get connected to the wifi so i am stumped as what to do next.

Incidentally, since the day i joined BT about  3/4 years ago i have always had trouble with losing my internet connection when my phone rang and i answered it but i just put up with it as it didn't seem a major issue because after the call ended it would pick up the wifi connection after a few minutes.

Sorry if  i have posted in the wrong sub forum and for the fact that this is a bit long winded but i would appreciate it if anyone has any suggestions as to what the problem may be or hopefully has a solution to my issue. Thanks in advance.

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Distinguished Sage
Distinguished Sage
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Re: Can't get connected to a network

sounds like you may have a problem with cordless phone

if you make or receive a call with corded phone does your router still drop your internet connection?

if so have you tried conencting to test socket with a filter and repeat check to see if router drops conenction  if it still happens then you have high resistance fault and need to report a phone fault to 151



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Contributor
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Re: Can't get connected to a network

Thanks very much for your reply @imjolly. I haven't actually made a call as such as i have only called my own mobile and vice versa just to test that i hear it ringing but  i am here on my own so haven't actually spoken to myself (that sounds weird but i hope you know what i mean).  I didn't realise that i had to use a microfilter in the test socket, i only connected the main telephone cord to the test socket but i will give your suggestion a try and see what happens. Thank you.

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