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Xrias
Beginner
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Message 1 of 12

Can't get my mobile connected to Wifi. get stumped when I'm asked for a password - don't have one

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Followed video so far, but don't have a password, so can 't get connected. Never have had a  mobile connection. Now what, please?

 

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Dean007
Recognised Expert
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Message 2 of 12

Re: Can't get my mobile connected to Wifi. get stumped when I'm asked for a password - don't have o

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@Xrias

What handset are you using? And are you trying to connect to the wifi on your BT Hub?

 

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Xrias
Beginner
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Message 3 of 12

Re: Can't get my mobile connected to Wifi. get stumped when I'm asked for a password - don't have o

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I'm trying to use a Galaxy J3 and connect to my home Hub3
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Distinguished Sage
Distinguished Sage
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Message 4 of 12

Re: Can't get my mobile connected to Wifi. get stumped when I'm asked for a password - don't have o

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the wifi password you need is on the hub itself - unless you changed it



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Xrias
Beginner
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Message 5 of 12

Re: Can't get my mobile connected to Wifi. get stumped when I'm asked for a password - don't have o

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Tried admin password - incorrect
tried wireless PIN WPS - also incorrect.
Don't have any reason to mess about with changing passwords which I didn't even know existed. Does this mean that I can never get connected? Thanks for your help so far
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Distinguished Sage
Distinguished Sage
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Message 6 of 12

Re: Can't get my mobile connected to Wifi. get stumped when I'm asked for a password - don't have o

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Its the wireless WPA password printed on either the base of the hub or a plastic card with the hub that you need. It is case sensitive.

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Xrias
Beginner
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Message 7 of 12

Re: Can't get my mobile connected to Wifi. get stumped when I'm asked for a password - don't have o

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I have re-checked and I was right the first time I tried the password on  the  base of the hub,  but it still won 't work.  Thank you all for your help - the fault obviously lies with BT 

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Distinguished Sage
Distinguished Sage
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Message 8 of 12

Re: Can't get my mobile connected to Wifi. get stumped when I'm asked for a password - don't have o

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If you factory reset the hub by pressing the recessed button with a pin for about 20seconds until the lights flash, it will ensure the password is reset to the default that is on the label. Then try again.

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Distinguished Sage
Distinguished Sage
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Message 9 of 12

Re: Can't get my mobile connected to Wifi. get stumped when I'm asked for a password - don't have o

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if you cannot connect to the wireless network on your hub it is far more likely someone has changed the wireless password and hence why the one on the hub does not work   this is not a BT fault or faulty hub



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Xrias
Beginner
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Message 10 of 12

Re: Can't get my mobile connected to Wifi. get stumped when I'm asked for a password - don't have o

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Everything sorted out now and I'm finally connected. Thank you everyone who has responded to my cry for help.
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