duncanwood
Beginner
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Message 1 of 3

Can't log into My BT

Hi,

I used to be able to log in to My BT and access my email from within my account. I could also use the My BT app on my phone to check my network, set up discs etc

Recently, something changed. I can still log in to email on my MacBook. But, when I try and access my BT, it immediately flips back to the Login screen and continues to loop round.

Similar issue on the app - it just keeps prompting me to enter a correct BT id and password.

I can still access all my email addresses individually, so not a huge problem but I would like to see my usage, bill etc and get back into the app to be able to monitor my broadband performance etc.

I welcome any help on this issue, including which Board to post this on.

Cheers

Duncan

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gg30340
Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Can't log into My BT

Try clearing your browser's history and cookies and if that does not work try another browser.

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duncanwood
Beginner
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Message 3 of 3

Re: Can't log into My BT

Hi,

Thank you.

I have tried another browser (Chrome) and in Incognito mode but no joy....

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