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MattHolyoak
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Message 1 of 4

Can't multi task on BT Infinity, even with high speeds

So, I've had this issue for about a month now. I like to play games, specifically FIFA. Whilst playing FIFA, I like to either watch a livestream on Twitch, or I also have my own channel, where I like to livestream to my small community.

Like I said, about a month ago, I ran into a problem where I couldn't play FIFA whilst watching a livestream/whilst livestreaming. This shouldn't be an issue as my speeds are fantastic (55mbps DL, 18mbps UL, 10/15ms ping). I also have the BT Smart Hub, but the issue occured when I had the Home Hub 5 (I bought 2 new routers and the issue is still there).

I've called BT multiple times, and even had an engineer out, and 'everything is fine'. This issue happened over night and I've tried pretty much everything in the book, from my knowledge, and also spent an extortionate amount of money trying to fix the issue.

I then thought that it could be BT throttling my internet, so I installed a VPN and that didn't make a difference, in fact, it probably made it worse. 

If anyone has any troubleshooting they could recommend outside of 'factory resetting the router' and 'unscrewing the master socket and plugging the broadband into the test socket', then that would be greatly appreciated!

Thanks,

Matt.

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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Can't multi task on BT Infinity, even with high speeds

Welcome to this user forum.

@MattHolyoak 

This is a common problem, but its worth checking your phone line for any noise, as high errors can cause problems and high latency, its nothing to do with the speed, as you can have high speed and high latency, and you can have a slower speed ADSL connection, and low latency.

Some similar reports.

https://community.bt.com/t5/BT-Fibre-broadband/Horrible-ping-spikes-and-packet-loss/m-p/1915395#M283...

https://community.bt.com/t5/Home-setup-Wi-Fi-network/Latency-Ping-issues/td-p/1914254

https://community.bt.com/t5/BT-Fibre-broadband/Unstable-connection/m-p/1916812#M283930

https://community.bt.com/t5/BT-Fibre-broadband/Unstable-connection-high-ping-spikes/m-p/1916888#M283...

https://community.bt.com/t5/Home-setup-Wi-Fi-network/Ping-Latency-spikes-for-3-months-straight/m-p/1...

https://community.bt.com/t5/Home-setup-Wi-Fi-network/Gaming-ping-spikes-all-of-a-sudden-when-Netflix...

You may find some suggestions on those threads.

You can overcome some issue by prioritising uploads so they do not affect the latency.

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MattHolyoak
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Message 3 of 4

Re: Can't multi task on BT Infinity, even with high speeds

Thanks @Keith_Beddoe ,

But it seems like none of these people are finding fixes to the issue. Seems like it's something that occurs a lot here.

Thanks for the quick reply though!

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Distinguished Sage
Distinguished Sage
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Message 4 of 4

Re: Can't multi task on BT Infinity, even with high speeds


@MattHolyoak wrote:

Thanks @Keith_Beddoe ,

But it seems like none of these people are finding fixes to the issue. Seems like it's something that occurs a lot here.

Thanks for the quick reply though!


I think its simply the fact that there is a lot of buffering taking place on the upload path, some of which would be within the home hub, and some within the equipment in the cabinet.

It seems to be a problem with FTTC connections where everyone is sharing a common fibre path from the cabinet to the exchange, so there is a lot of congestion occuring, probably made worse by the rapid uptake of streaming services, especially Netflix, which seems to upload a lot of data as well as its normal stream download.

You can improve things by using a router which allows you to control the priority and usage of each device, but that will not help if you are gaming and streaming video on the same device.

Normal broadband (ADSL) has better connectivity back to the core network because the equipment is in the exchange and does not rely on a common fibre link.

I am afraid that the priority these days, is delivering  subscription services, as that is where the money is made.

Did you check your phone line for noise?

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