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Can't open FTP port on Smart Hub 2

I am trying to open port 21, the FTP port on the Smart hub 2, so I can FTP into my NAS box when away from home. I did have it working with my previous ISP, and it was set up on a Netgear router. I have created the port forwarding on the smart hub and tested it using an app on my Samsung mobile phone (connecting using mobile data) as well as testing the FTP connection on various web sites, but it's not working. Is there something I am missing?

 

 

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