Can't order BT Infinity for my address due to database error.
I will be moving home to a new build in the coming months. My house is not yet complete but it is U/G fed so I want the BT plant and everything sorted well in advance of me moving in so I don't have to be without broadband.
I know my new address but the BT site says Infinity is not available but if I put in another number on the same street is says it's ok. Please can somebody point me in the direction of someone that can sort this out?
I spoke with Customer Service on the phone and the representative just said it's not possible and that I'd have to settle for ADSL first. I know this to be BS. All cable to the estate goes via a fibre enabled PCP. If number 2 can get FTTC then number 10 should etc. Cables are cables and ports are ports. It's not rocket science.
Distance is not a problem as the PCP is well below the maximum distance for FTTC provision. Mobile signal in the area is weak and I never want to go back to standard ADSL. Please help. 😞
All I want is a PSTN line provide with FTTC cab only provide done at the same time. It can be done! I've done it before.
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