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Hangerhead
Contributor
3,319 Views
Message 1 of 295

Cannot access BBC or Facebook

According to BT Status, there are no issues with my line, but using either IE or chrome (windows 8 pro, 64-bit), there are some website I cannot open at all (part loaded screens or timeouts and nothing else).

 

The router stats shows:

 

14:38:25, 06 Jul.	IN: BLOCK [16] Remote administration (TCP [61.174.50.163]:6000->[195.171.32.237]:22 on ppp0)
14:35:40, 06 Jul.	IN: BLOCK [16] Remote administration (ICMP type 8 code 0 202.104.251.200->195.171.32.237 on ppp0)
14:27:14, 06 Jul.	IN: BLOCK [16] Remote administration (TCP [218.77.79.43]:38426->[195.171.32.237]:443 on ppp0)
14:17:18, 06 Jul.	IN: BLOCK [16] Remote administration (TCP [116.10.191.169]:6000->[195.171.32.237]:22 on ppp0)
14:10:47, 06 Jul.	IN: BLOCK [16] Remote administration (TCP [116.10.191.205]:6000->[195.171.32.237]:22 on ppp0)
13:37:21, 06 Jul.	IN: BLOCK [16] Remote administration (TCP [116.10.191.169]:6000->[195.171.32.237]:22 on ppp0)
12:58:36, 06 Jul.	OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 195.171.32.237->74.125.206.188 on ppp0)
12:54:00, 06 Jul.	IN: BLOCK [16] Remote administration (TCP [116.10.191.169]:6000->[195.171.32.237]:22 on ppp0)
12:38:40, 06 Jul.	OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 195.171.32.237->17.149.32.19 on ppp0)
12:32:37, 06 Jul.	BLOCKED 1 more packets (because of ICMP replay)
12:32:35, 06 Jul.	OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 195.171.32.237->94.126.107.98 on ppp0)
12:31:40, 06 Jul.	OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 195.171.32.237->17.172.232.51 on ppp0)
12:31:39, 06 Jul.	BLOCKED 1 more packets (because of ICMP replay)
12:31:37, 06 Jul.	OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 195.171.32.237->17.172.232.51 on ppp0)
12:31:08, 06 Jul.	OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 195.171.32.237->173.194.66.109 on ppp0)
12:31:06, 06 Jul.	BLOCKED 2 more packets (because of ICMP replay)

 

 

I've rebooted PC, reset all cookies and restarted the hub 2 days ago (this issue is going on for about 4 days).

 

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 295

Re: Cannot access BBC or Facebook

did you also delete all browsing history and cache?

 

have you also checked that parental controls have not been activated by mistake/error



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Hangerhead
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Message 3 of 295

Re: Cannot access BBC or Facebook

Hello,

 

i appreciate your replying to the topic.

 

Here's a strange thing for you - after I posted the topic, I went and did a BT speed check.

nothing else.

 

After this, i re-tried the BBC pages and also facebook, and they both opened.

Is it possible that my topic was viewed by someone who was in a position to perform some action, resolving the issue?

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Rottie
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Message 4 of 295

Re: Cannot access BBC or Facebook


@Hangerhead wrote:

Hello,

 

i appreciate your replying to the topic.

 

Here's a strange thing for you - after I posted the topic, I went and did a BT speed check.

nothing else.

 

After this, i re-tried the BBC pages and also facebook, and they both opened.

Is it possible that my topic was viewed by someone who was in a position to perform some action, resolving the issue?


Very unlikely that someone would have taken action that quickly. It's more likely that you were subject to network congestion, which cleared itself as other people went offline.

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Distinguished Sage
Distinguished Sage
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Message 5 of 295

Re: Cannot access BBC or Facebook

I agree with Rottie - highly unlikely anyone has changed your setup



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Hangerhead
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Message 6 of 295

Re: Cannot access BBC or Facebook

how can it be down to network congestion if I could always open OTHER sites (like twitter, hotmail, etc) but consistently, neither BBC nor Facebook?
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Rottie
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Message 7 of 295

Re: Cannot access BBC or Facebook


@Hangerhead wrote:
how can it be down to network congestion if I could always open OTHER sites (like twitter, hotmail, etc) but consistently, neither BBC nor Facebook?

You didn't mention this previously, or if you did, then I didn't see it.

 

Anyways, to address your question, it could be down to either BT's peering to those sites, or it could be BT's DNS servers which could have been causing the issues you saw.

My money's on BT's DNS servers, as they're renowned for being very slow and unresponsive, as I proved to myself by recently switching to Open DNS servers in my router.

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Hangerhead
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Message 8 of 295

Re: Cannot access BBC or Facebook

hi - is this 'open dns' thing something I can do with the BT router I have on homehub?

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shamus1
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Message 9 of 295

Re: Cannot access BBC or Facebook

i too would like to know how to do open dns servers also pros and cons?

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Distinguished Sage
Distinguished Sage
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Message 10 of 295

Re: Cannot access BBC or Facebook

You can not change the DNS on the Homehub. You would have to change them on your devices. You could use Google's servers which are 8.8.8.8 and 8.8.4.4 

 

See link how to do it on a computer running Windows. This is for Windows 7 but all Windows are pretty much the same.

 

http://windows.microsoft.com/en-gb/windows/change-tcp-ip-settings#1TC=windows-7

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