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datjackguy
Beginner
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Message 1 of 3

Cannot access bthomehub.home on main pc (Wired)

So, on my main pc I cannot access bthomehub.home or 192.168.1.254

I can access it on my mobile (Galaxy S5) and my laptop (Both wireless) but when it comes to my pc (wired) it doesn't work. I am fine that i can't access the manager on my pc, however sometimes when i try to get onto completely unrelated sites it redirects to 192.168.1.254/(more stuff here)

This means i cannot access those sites at all.

My problem is that it will load for about 10 seconds then return saying "The connection has timed out."

 

I have tried resetting using a paperclip

I have tried the BT Desktop help thing (It returns saying "Fixed" so i try going to the site and it then says "You are not connected")

 

Also trying wireless isnt an option as i dont have a wireless card for my pc

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datjackguy
Beginner
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Message 2 of 3

Re: Cannot access bthomehub.home on main pc (Wired)

Also its a brand new hh4 and i need an answer asap. There are so many webistes i cant get to because of this

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Distinguished Sage
Distinguished Sage
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Message 3 of 3

Re: Cannot access bthomehub.home on main pc (Wired)

Did you turn off smart setup? http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...


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