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Unbelievable
Contributor
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Message 1 of 63

Cannot access my own uk website except via VPN

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Hi 

have set up a new website for a local charity on Linux hosting (won’t mention hosting company) after  provisioning couldn’t access the site using any device ( iOS or win 10) on my network Wi-Fi or Ethernet (error 404 and nginx under the 404 )

Could access the site solely via mobile data 

so cleared every cache flushed DNS, changed DNS servers reset networking  - still no joy

tried via VPN - bingo site accessed 

so reset router to obtain a new IP address ( a new one was allocated) - no joy

Ran my VPN and site seen

I can access any other site without the VPN 

the hosting company flatly denies they’re blocking the site which seems logical, so the only assumption I can make is somehow BT is blocking that particular website IP address 

does anyone have any ideas on how to get BT to unblock a specific address please ?


thanks in advance 

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62 REPLIES 62
ozsat
Recognised Expert
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Message 2 of 63

Re: Cannot access my own uk website except via VPN

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It could be a DNS issue - what is the website address?

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using Superfast Fibre 2 Unlimited with BT TV Box Pro (UHD/HDR).
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Unbelievable
Contributor
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Message 3 of 63

Re: Cannot access my own uk website except via VPN

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thanks for replying 

www.formbycivicsociety.org.uk

or do you want the IP address ?

it’s fine with VPN ( set as UK location) turned on

turned off no access no matter what browser I use including freshly downloaded and installed opera 

 

 

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TimCurtis
Guru
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Message 4 of 63

Re: Cannot access my own uk website except via VPN

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@Unbelievable 

On my PC using google dns servers no problem, on my iphone using OpenDNS (from my router) can't get it but over BT 4G no problem.

Any help?

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Unbelievable
Contributor
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Message 5 of 63

Re: Cannot access my own uk website except via VPN

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Hmmmm

even weirder than my access

4G yes

anything via router unless using VPN No, tried google DNS on my Ethernet adapter yesterday - no joy

can try again later 

Looks like a DNS error somewhere ☹️ But such a weird one 

Looks as if dns in HH6  is permanent 

thanks - will keep trying - concerning that OpenDNS isn’t working 

 

 

 

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ozsat
Recognised Expert
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Message 6 of 63

Re: Cannot access my own uk website except via VPN

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Using BT here it is not found - but works fine on VirginMedia.

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using Superfast Fibre 2 Unlimited with BT TV Box Pro (UHD/HDR).
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Unbelievable
Contributor
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Message 7 of 63

Re: Cannot access my own uk website except via VPN

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It’s definitely a BT problem, just had a neighbour ( Bt isp) check the site and they’re  getting the 404 message 

BT please fix 

 

 

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gspearson
Expert
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Message 8 of 63

Re: Cannot access my own uk website except via VPN

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@Unbelievable For your site I get "An invalid set of parameters has been specified in the url."

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licquorice
Distinguished Sage
Distinguished Sage
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Message 9 of 63

Re: Cannot access my own uk website except via VPN

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The link in the post isn't a direct link to the site in question

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gspearson
Expert
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Message 10 of 63

Re: Cannot access my own uk website except via VPN

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@Unbelievable But when I type the address myself I get there. formbycivicsociety.org.uk 

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