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WaltJabsco
Contributor
265 Views
Message 1 of 7

Cannot connect to Home Hub Manager

Cannot connect since I renamed my 2.4 GHz and 5 GHz channels.

 

I used a space and bracket which I don't think works - i.e. BTHomeHub (2.4GHz)

 

However I cannot now access the Home Hub Manager to rename the networks.

 

I have tried to access via:

 

api.home

192.168.1.154

bthomehub.home

 

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6 REPLIES 6
scotta1980
Aspiring Contributor
263 Views
Message 2 of 7

Re: Cannot connect to Home Hub Manager

try 192.168.1.254

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WaltJabsco
Contributor
259 Views
Message 3 of 7

Re: Cannot connect to Home Hub Manager

As stated above I've tried that plus the other two routes

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Distinguished Guru
258 Views
Message 4 of 7

Re: Cannot connect to Home Hub Manager

I suggest you try a factory reset of the hub
http://bt.custhelp.com/app/answers/detail/a_id/11386/~/how-do-i-reset-my-bt-home-hub-to-its-factory-...

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WaltJabsco
Contributor
256 Views
Message 5 of 7

Re: Cannot connect to Home Hub Manager

sorry just re-read and you've suggseted 254 

 

it was a typo - I've already tried that not 154

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Distinguished Sage
Distinguished Sage
250 Views
Message 6 of 7

Re: Cannot connect to Home Hub Manager

Have you tried connecting with an Ethernet lead?

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WaltJabsco
Contributor
239 Views
Message 7 of 7

Re: Cannot connect to Home Hub Manager

I eventually fully reset the Home Hub and was able to access Home Hub Manager again.

 

Couple of learnings:

 

1) When splitting and renaming the 2.4 GHz & 5 GHz networks do not use spaces or brackets.

2) To properly reset the Home Hub, need to keep the paper clip in the reset button until the orange light shows, rather than taking it out after 15 seconds

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