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Martin9571-uk
Beginner
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Message 1 of 9

Cannot connect to any VPN services

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Hi,

Just a general question in regards to VPN services over the last few days I've not been able to connect to any VPN services yet was perfectly fine before that

Are BT blocking connections?? Seems strange had no issues yet now can't connect to any fullstop I'm using a TP link router so it's definitely Not this causing the problem any advice would be much appreciated
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8 REPLIES 8
imjolly
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Message 2 of 9

Re: Cannot connect to any VPN services

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I used a couple of VPN providers yesterday on BT and didn't have any problems so not being blocked



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Keith_Beddoe
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Message 3 of 9

Re: Cannot connect to any VPN services

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Make sure you are opted out of BT Web Address help.

http://bt.custhelp.com/app/answers/detail/a_id/14244/c/346/?s_cid=con_FURL_help/webaddresshelp

To opt out http://preferences.webaddresshelp.bt.com/selfcare/preferences.cgi

This is known to give issues with VPNs.

Also check that you do not have BT Parental controls activated on your account.

 

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Martin9571-uk
Beginner
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Message 4 of 9

Re: Cannot connect to any VPN services

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Deactivate both yet still no luck unfortunately 😞
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Keith_Beddoe
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Message 5 of 9

Re: Cannot connect to any VPN services

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@Martin9571-uk wrote:
Deactivate both yet still no luck unfortunately 😞

Did you restart the router after making any changes, as they normally require a change of public IP address?

 

Martin9571-uk
Beginner
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Message 6 of 9

Re: Cannot connect to any VPN services

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Opps I forgot haha thank you kindly for all your help 😊 much appreciated
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Keith_Beddoe
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Message 7 of 9

Re: Cannot connect to any VPN services

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@Martin9571-uk wrote:
Opps I forgot haha thank you kindly for all your help 😊 much appreciated

So is it now working?

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Martin9571-uk
Beginner
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Message 8 of 9

Re: Cannot connect to any VPN services

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Well yes no disabled both parts reset router works for a short time then goes back to not working so very puzzled by it 🤔

Just tried again with reseting router yet still is connecting to any VPN services I've disabled both parts as described above went fine for the first few times

But now Back to not reconnecting 🙄
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Martin955
Aspiring Contributor
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Message 9 of 9

Re: Cannot connect to any VPN services

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This webb preferences link doesn't work

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