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Newbie
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Message 1 of 5

Cannot watch BT sports channels since connecting the tenda nova mw6 network to the Home Hub 5

Hi, I was hoping someone on here might be able to help.

We have used the home hub 5  with BT broadband extenders for a few years now but the connection has been poor most of the time ( we believe this may be down to the BT broadband extenders which we have to reset at least once a day).  We finally decided to buy the Tenda Nova MW6 to replce the BT broadband extenders and to try and improve the wifi coverage around the house.

We installed it this afternoon which was a breeze and both our wired and wireless connections to the internet have improved. We connected the youview box to one of the tenda nova nove using an ethernet cable and have no problem watching any catch up programmes on iplayer (in fact it was more stable and loaded faster than before). However, we seems to have lost our connection to the BT sport channels. The error code it generated is IPC6023.

I have searched all over the BT community but can't seem to find a solution so if anyone can help it will be greatly appreciated.

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: Cannot watch BT sports channels since connecting the tenda nova mw6 network to the Home Hub 5

Welcome to this user forum.

BT Sports and any extra content require the BT YouView box to receive multicast packets. The mesh system you are using, and most other mesh systems, cannot carry the multicast packets, which is why you are getting the error. This is not fixable.

The BT YouView box either has to be directly wired to the home hub, or connected via approved powerline devices, like the BT Mini Connectors, which are available from BT at a discounted rate.

https://community.bt.com/t5/YouView-from-BT/How-to-connect-YouView-Box-when-hub-in-another-room/m-p/...

 

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Newbie
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Message 3 of 5

Re: Cannot watch BT sports channels since connecting the tenda nova mw6 network to the Home Hub 5

Hi. Is it still the case that a Tenda Nova Mesh system is incompatible with BT Sport? I recently bought this system precisely to get ab BT Sport signal only to discover this thread ... Thanks.

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Newbie
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Message 4 of 5

Re: Cannot watch BT sports channels since connecting the tenda nova mw6 network to the Home Hub 5

Can anyone assist with this query? Many thanks.

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Recognised Expert
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Message 5 of 5

Re: Cannot watch BT sports channels since connecting the tenda nova mw6 network to the Home Hub 5

You'll probably be best off asking on the Tenda Website (maybe a chat ssession), ask if it supports AODV (Ad Hoc On-Demand Distance Vector)

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