Cctv sv3c camera

[Sunshine7]

Hello I hope you can help

we have bought a SV3C CCTV Camera unfortunately it will not connect it to our bt smart hub2

which has replaced our old bt router

In the instructions it says the camera only pick up 2.4ghz  we were informed that the bt smart hub2 has a sliding scale from 2.4 to 5ghz so thought it would be ok any help would be much appreciated how to install the camera on BT smart hub2

[licquorice]

The first thing to do is to turn off Smart Setup on the hub, this causes untold problems.

https://www.bt.com/help/broadband/what-is-smart-setup-on-the-bt-hub--how-can-i-turn-it-on-and-off-

The Hub 2 has 2 wifi bands, 2.4Ghz and 5Ghz but they have the same name (SSID). Whilst devices that are only 2.4Ghz should have no problems, some devices do seem to struggle with the 2 bands having the same SSID. Temporarily turning off the 5Ghz band until the device has connected and then turning it back on again afterwards seems to work for many devices that have the problem.

Its not clear from your post if the camera worked OK with the old hub.

[Sunshine7]

Thank you

its a new camera and a new smart hub2

old camera worked fine. Can I turn off smart setup via my iPad?

[licquorice]

Yes if you select desktop site on the browser rather than mobile site for the hub manager page.

[Sunshine7]

Many thanks for your help will let you know if it works

[licquorice]

[Sunshine7]

I followed instructions switching smart setup of
Unfortunately still can’t connect cctv camera

[licquorice]

Did you try turning off the 5Ghz wireless temporarily?

[Sunshine7]

Hi

No just turned off smart setup

Not sure where you turn off  5Ghz

[licquorice]

Advanced settings > Wireless