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Laura1
Beginner
2,192 Views
Message 1 of 8

Chromecast only works sometimes

Can anyone please offer some advice?
My Chromecast seems to only work intermittently, Im on BT infinity Home Hub. I've read that a lot of people seem to be having issues with BT and Chromecast and that its best to turn off the set up wizard but this didn't seem to have any effect.
My Chromecast is new and works no problem on my friends TV and they are not BT.
Does anyone have other suggestions on what i can try?
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7 REPLIES 7
Distinguished Sage
Distinguished Sage
2,189 Views
Message 2 of 8

Re: Chromecast only works sometimes

have you turned of smart setup  

 

 

 

Turn Off smart setup

 

 

 

have you split the networks   

 

 

 

Split the networks

 

 



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Laura1
Beginner
2,175 Views
Message 3 of 8

Re: Chromecast only works sometimes

I have turned off smart setup.
I'm reluctant to split the networks as it states you must set up all devices again. The TV box I have is liked to ethernet via TP plugs and I had to get someone to do that for me, I don't want to knock that off.

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brookheather
Aspiring Expert
2,171 Views
Message 4 of 8

Re: Chromecast only works sometimes

Split the wireless networks by adding a 5 to the 5GHz network name - don't change the 2.4GHz name and everything will continue connecting as before.  Your Chromecast may be switching between the two networks causing connection problems.

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Laura1
Beginner
2,139 Views
Message 5 of 8

Re: Chromecast only works sometimes

Hi there,
Thanks for this, it worked all day yesterday which i thought was due to me switching off smart setup but unfortunately its not working again today.
So I've now also split the networks, restarted the router and pressed the reset button on the Chromecast but still no joy.
It's all very frustrating now!
I don't suppose you have any other suggestions that may help?
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brookheather
Aspiring Expert
2,130 Views
Message 6 of 8

Re: Chromecast only works sometimes

Is it not working on both the 2.4 and 5GHz networks?  Have you assigned fixed channel numbers to each SSID?

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Laura1
Beginner
2,119 Views
Message 7 of 8

Re: Chromecast only works sometimes

No it's not working on either, its just saying no devices found.
All I did was change the name if the 5GHz network
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brookheather
Aspiring Expert
2,101 Views
Message 8 of 8

Re: Chromecast only works sometimes

Try a hard reset of your ChromeCast by pressing the button the device:

 

http://www.alphr.com/google/google-chromecast/1002027/how-to-reset-your-chromecast

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