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Community Manager
Community Manager
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Closure of BT Tech Expert help-desk

Hi Everyone,

We’ve made the difficult decision to close the Tech Experts service.  If you subscribe to this service then it will mean that from the 15th of December you will no longer be able to contact the Tech Expert helpdesk for support or advise.

We are writing to all BT Tech Experts customers to let them know.  We do understand that this news may be frustrating, and we want to give you the opportunity to contact us if you have any questions about the closure, and also time to consider alternatives should you want to continue with a similar service.

If you’d like to talk to us about this or any of our other technical support services, please call us on 0800 032 1118.

 

Below is some additional information,

 

What is BT Tech Experts?

Tech Experts was an optional service for customers who wanted an extra level of support and advice with technology in their home

 

When is the BT Tech Experts service closing?

BT’s Tech Experts service closes on the 15th December 2020

 

Why is the BT Tech Experts service being closed?

We’ve seen a steady decline in usage over recent years, and we made the difficult decision to stop selling the product in 2019.

 

I’ve already paid for my Tech Expert service beyond the 15th December, how do I get a refund?

We will refund any charges that you have already paid beyond the 15th December, this will appear as a credit on your next bill after the service is closed.

 

I used the Tech Expert service for specialist tech support, can you recommend any alternative providers that offer similar services?

There are other 3rd party providers that offer technical support services for general household tech, due to the differing types of service that they offer we recommend that you research to ensure they provide the appropriate support you need.

 

We are sorry for any disappointment that has been caused.

Cheers

Sean

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