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aquaman
Beginner
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Message 1 of 3

Compatibility issues - Sophos Endpoint with Smart Hub 2

I have recently started at a new company and was sent a laptop that connected to their network.  Despite the laptop being a high end spec. (compared to my home laptop) the performance is much slower to the point I was unable to use Teams for video calls. I ran a number of tests with our IT helpdesk and when I run a speed test which failed with a socket error. They use Sophos Endpoint which I was able to turn off, but the problems persist. My boss was working fine through a Hub 6 but has just moved house and is now on a Smart Hub 2 and is suffering from the same performance issues.  Any thoughts?

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2 REPLIES 2
licquorice
Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Compatibility issues - Sophos Endpoint with Smart Hub 2

Turn off smart setup.

aquaman
Beginner
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Message 3 of 3

Re: Compatibility issues - Sophos Endpoint with Smart Hub 2

Hi - thanks for your response. I have done this and the speed test worked. I will try Teams at work tomorrow and see if that works now too. 

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