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tonyw1
Aspiring Expert
289 Views
Message 11 of 15

Re: Complete WiFi (Black) Disc Dropping to 2.4GHz

Mine didn't even last two days after the factory reset and restore, so I've done another reset without the restore. Running out of options now.

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tonyw1
Aspiring Expert
250 Views
Message 12 of 15

Re: Complete WiFi (Black) Disc Dropping to 2.4GHz

Now for the good news, I think.

Today I phoned BT tech support. They have far more control of our discs and hub than is available to us. The techie was very helpful. She found an instruction in the disc setup to prevent the backhaul channel from switching to 2.4Ghz, ie backhaul will now only operate on 5Ghz. Discs still connect devices at either 2.4 or 5Ghz.

Time will tell, but I am quietly optimistic.

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tonyw1
Aspiring Expert
243 Views
Message 13 of 15

Re: Complete WiFi (Black) Disc Dropping to 2.4GHz

Sadly that didn't take long. One of my discs dropped the 5Ghz signal and needed resetting.

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VeteranISPUser
Recognised Expert
187 Views
Message 14 of 15

Re: Complete WiFi (Black) Disc Dropping to 2.4GHz

Completely different SH2 and Disc. It lasted 5 days before dropping to 2.4 GHz. Still no recognition that this bug exists and a fix is being worked upon. A remote disc reboot would help!

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VeteranISPUser
Recognised Expert
140 Views
Message 15 of 15

Re: Complete WiFi (Black) Disc Dropping to 2.4GHz

After the disc has dropped to 2.4 GHz, if you reboot the SH2 via the SH2 Manager the disc does not reconnect!

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