Got the new Smart Hub 2 and one disc a few weeks back and all was set up and working ok.
Had the upstairs room where the disc was located decorated so had to unplug it for the day. Plugged it back in last night and now flashing red.
If I connect it to the Smart Hub 2 via ethernet it goes blue and appears ok in the app, etc. But as soon as I remove the ethernet cable - even when its right next to the Hub in the same room, red flashing light.
Does the disc have a problem? Do I need to reset something on the disc itself (i.e. factory settings and set up as new again maybe)?
Any ideas or advice much appreciated. Otherwise its a call to the helpline!
Thing is it worked before I left it unplugged for a whole day.
Connecting via ethernet works and it connects but as soon as I take the cable out its back to flashing red lights. It doesn't turn blue or orange
Hi paulgoth73 - I'm sure you're sorted by now, but this could be of use to others. I had the same problem after turning the disc off for a few days, and tried all the suggestions, but stopped short of factory reset. I turned off the Smart Hub 2 router (with the on/off switch on the back), then turned it on again (I think they call this a re-start).
Much to my surprise the disc , which was still turned on (but flashing red), changed to solid blue light after a very short while and it's all working fine ! Not saying this is 'the fix', but could be worth a try before other more complex stuff. I've not seen this suggested on any of the forums.