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malnichol
Aspiring Contributor
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Message 2 of 6

Complete wifi not very good?

I wonder if a BT moderator could help me? I have had the complete wifi package for just over a week. During that time I have noticed a reduction in my wifi speed. Previously I would get download speeds to my mac book pro of 61-65mb. Since I changed from my SH1 to SH2 and complete wifi this speed has dropped to between 28 - 60 mb.

Though I am not bothered to much about the download speed but I do have a Synology Nas which was able to push HD video over my network without a problem with my SH1. Now with the SH2 I get a lot of buffering?

The great variation in speed I believe is that the SH2 connecting to my mac with the 2.4ghz channel and not the 5Ghz this is because if I disconnect my wifi and then reconnect the wifi "sometimes" jumps to the higher speeds.

Using the discs have solved the wifi black spots to the detriment of my network speed. It may be that I am not doing somthing I should have but there seems to be another problem of who to turn to for help?

I tried to contact someone via your chat facility but realised that was not great when the person I was chatting to insisted I could split the 2.4 and 5 ghz channels on my SH2?

At an extra £5 a month for the disc rental I thought the support would be premium?

 
 
 
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malnichol
Aspiring Contributor
194 Views
Message 1 of 6

Re: Returning Complete Wifi

Niel I wonder if you could help me? I have had the complete wifi package for just over a week. During that time I have noticed a reduction in my wifi speed. Previously I would get download speeds to my mac book pro of 61-65mb. Since I changed from my SH1 to SH2 and complete wifi this speed has dropped to between 28 - 60 mb.

Though I am not **bleep** about the speed I do have a Synology Nas which was able to push HD video over my network without a problem with my SH1. Now I get a lot of buffering?

The great variation in speed I believe is that the SH2 connecting to my mac with the 2.4ghz channel and not the 5Ghz this is because if I disconnect my wifi and then reconnect the wifi "sometimes" jumps to the higher speeds.

Using the discs have solved the wifi black spots to the detriment of my network speed. It may be that I am not doing somthing I should have but there seems to be another problem of who to turn to for help?

I tried to contact someone via your chat facility but realised that was not great when the person I was chatting to insisted I could split the 2.4 and 5 ghz channels on my SH2?

At an extra £5 a month for the disc rental I thought the support would be premium?

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Distinguished Sage
Distinguished Sage
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Message 3 of 6

Re: Complete wifi not very good?

 @malnichol 

It would be best to post the problem on this thread, which is monitored by the support team. You may also find the answer there.

https://community.bt.com/t5/Home-setup-Wi-Fi-network/Introducing-Complete-Wi-Fi-from-BT/td-p/1901302

 

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malnichol
Aspiring Contributor
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Message 4 of 6

Re: Complete wifi not very good?

Kieth I posted a similar question yesterday on that discussion without reply? Tried to then speak to someone on chat and spoke to a person who could not help so thought I try a new thread with a heading that they would notice?

Not trying to be awkward would just like some help?

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Distinguished Sage
Distinguished Sage
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Message 5 of 6

Re: Complete wifi not very good?


@malnichol wrote:

Kieth I posted a similar question yesterday on that discussion without reply? Tried to then speak to someone on chat and spoke to a person who could not help so thought I try a new thread with a heading that they would notice?

Not trying to be awkward would just like some help?


The device experts on that thread reply in their own time, so it can take quite a few days, but I will see if a mention works. The moderators did request that all questions regarding that product, be posted on that thread, as its monitored by the team.

 

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malnichol
Aspiring Contributor
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Message 6 of 6

Re: Complete wifi not very good?

Thanks

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