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Payla1802
Beginner
143 Views
Message 1 of 4

Complete wifi

I have 2 discs, everything was going ok and now the Wi-fi is shocking, keeps buffering, it’s easier to use 4G than the Wi-fi, what has happened?

if I need more discs do I need to pay for them ?

in the app I used to see the discs and what’s connected to them now I cannot find them, is there a way of finding out?

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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Complete wifi

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Message 3 of 4

Re: Complete wifi

Hi @Payla1802   

If this happened to me, I would reset the Hub and discs to factory default and set up everything as new rather than mess about trying to fix the issue. 

http://bt.custhelp.com/app/answers/detail/a_id/11386/~/how-do-i-reset-my-bt-hub-to-its-factory-setti...

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albertj
Contributor
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Message 4 of 4

Re: Complete wifi

Try resetting as suggested.

Regarding another disk, you can have up to 3 disks for free with complete wi-fi + Smart Hub. Call BT on 0800 800150, to get a new one.
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