I am trying to connect the si go disc to the smart hub using Ethernet cable but it is solid red. I can’t use the app as there isn’t the option of “my wi fi network” under the more tab. Any ideas?
Do you have latest version of the app?
That option is active in the app when Smart Hub got dispatched.
You can try to connect via WPS button. On side of the hub and back of the disc.
Thank you, yes I have the latest app version. I deleted it and downloaded a few times. Do I need the fiber optics connection for this to work? How does the WPS work? I pressed them both at the same time but the disc eventually went back to solid red after flashing blue
As far I know Complete WiFi is available to all FTTC FTTP users.
Try to reset the Hub and the Disc.
If you don’t see this, I assume the Smart Hub 2 is not linked to your account. Call customer service.
@Salomi do you pay for the complete wifi subscription?
The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. On the home screen, select More, Your wi-fi network and then Set up new disc. This will guide you through the set-up and suggest the best location for your disc.
Alternatively, follow the steps below to connect using an ethernet cable. There's one in your Hub box.
If you're still having problems, use our online troubleshooter
Hi, the option “Your wi fi network” is not available on my app ( I have installed the app again) and using the Ethernet cable I end up getting a solid red light on the disc