cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
aclarkson
Beginner
238 Views
Message 1 of 11

Connecting Canon MG3650 to BT Hub 6

Go to solution

I have just upgraded my BT hub 5 to BT hub 6 using wifi. My Canon printer MG3650 connected wirelessly to Hub 5 no problem. Now with Hub 6 the Canon SSID isn’t recognised ? Any thoughts on how I connect the Canon printer ? 

 

0 Ratings
Reply
10 REPLIES 10
Distinguished Sage
Distinguished Sage
233 Views
Message 2 of 11

Re: Connecting Canon MG3650 to BT Hub 6

Go to solution

turn off smart setup  http://bt.custhelp.com/app/answers/detail/a_id/44328/~/what-is-smart-setup-on-the-bt-hub%3F-how-can-...

if just hh6 then split the networks   http://bt.custhelp.com/app/answers/detail/a_id/56419/~/how-do-i-split-my-bt-hubs-ssid-%28wireless-ne...



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
aclarkson
Beginner
226 Views
Message 3 of 11

Re: Connecting Canon MG3650 to BT Hub 6

Go to solution

I understand by turning smart Hub off you lose some WiFi coverage for more distant devices ? 

Also do I turn smart Hub back on once the WiFi printer connection is made ? 

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
223 Views
Message 4 of 11

Re: Connecting Canon MG3650 to BT Hub 6

Go to solution

Smart setup not smart wireless and do not turn it back on again.

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
215 Views
Message 5 of 11

Re: Connecting Canon MG3650 to BT Hub 6

Go to solution

If your Homehub 5 was working as expected and doing everything you wanted it to why "upgrade" to the Smarthub. If it ain't broke don't fix it.

0 Ratings
Reply
aclarkson
Beginner
213 Views
Message 6 of 11

Re: Connecting Canon MG3650 to BT Hub 6

Go to solution

It’s a very good point. I was guided by BT consumer that it would improve some previous WiFi performance issues. Alas I think I will switch back to Hub 5 as performance is ok and it will allow to connect back other devices like thermostat controls over wifi

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
193 Views
Message 7 of 11

Re: Connecting Canon MG3650 to BT Hub 6

Go to solution

There would appear to be little if any difference between the HH5 and the Smarthub wireless signal strength and some people have found that they have problems connecting some devices to it. 

Newer doesn't always mean better.

0 Ratings
Reply
aclarkson
Beginner
184 Views
Message 8 of 11

Re: Connecting Canon MG3650 to BT Hub 6

Go to solution

I think the only difference, as I understand is Hub 5 doesn’t support the Wi-fi discs s that serve to create a Wi-fi mesh network to extend in home coverage.

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
181 Views
Message 9 of 11

Re: Connecting Canon MG3650 to BT Hub 6

Go to solution

I found the wireless was better coverage on the hh6 and sh2 than my older hub 5



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
Distinguished Sage
Distinguished Sage
181 Views
Message 10 of 11

Re: Connecting Canon MG3650 to BT Hub 6

Go to solution

The HH5 works fine with the BT Wholehome mesh system.

https://shop.bt.com/learnmore/bt-branded-products-and-services/bt-whole-home-wi-fi/

 

It doesn't work with this system.

https://www.bt.com/broadband/complete-wifi/

0 Ratings
Reply