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aclarkson
Beginner
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Message 1 of 11

Connecting Canon MG3650 to BT Hub 6

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I have just upgraded my BT hub 5 to BT hub 6 using wifi. My Canon printer MG3650 connected wirelessly to Hub 5 no problem. Now with Hub 6 the Canon SSID isn’t recognised ? Any thoughts on how I connect the Canon printer ? 

 

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Message 2 of 11

Re: Connecting Canon MG3650 to BT Hub 6

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turn off smart setup  http://bt.custhelp.com/app/answers/detail/a_id/44328/~/what-is-smart-setup-on-the-bt-hub%3F-how-can-...

if just hh6 then split the networks   http://bt.custhelp.com/app/answers/detail/a_id/56419/~/how-do-i-split-my-bt-hubs-ssid-%28wireless-ne...



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aclarkson
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Message 3 of 11

Re: Connecting Canon MG3650 to BT Hub 6

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I understand by turning smart Hub off you lose some WiFi coverage for more distant devices ? 

Also do I turn smart Hub back on once the WiFi printer connection is made ? 

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Message 4 of 11

Re: Connecting Canon MG3650 to BT Hub 6

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Smart setup not smart wireless and do not turn it back on again.

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Message 5 of 11

Re: Connecting Canon MG3650 to BT Hub 6

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If your Homehub 5 was working as expected and doing everything you wanted it to why "upgrade" to the Smarthub. If it ain't broke don't fix it.

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aclarkson
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Message 6 of 11

Re: Connecting Canon MG3650 to BT Hub 6

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It’s a very good point. I was guided by BT consumer that it would improve some previous WiFi performance issues. Alas I think I will switch back to Hub 5 as performance is ok and it will allow to connect back other devices like thermostat controls over wifi

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Message 7 of 11

Re: Connecting Canon MG3650 to BT Hub 6

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There would appear to be little if any difference between the HH5 and the Smarthub wireless signal strength and some people have found that they have problems connecting some devices to it. 

Newer doesn't always mean better.

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aclarkson
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Message 8 of 11

Re: Connecting Canon MG3650 to BT Hub 6

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I think the only difference, as I understand is Hub 5 doesn’t support the Wi-fi discs s that serve to create a Wi-fi mesh network to extend in home coverage.

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Message 9 of 11

Re: Connecting Canon MG3650 to BT Hub 6

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I found the wireless was better coverage on the hh6 and sh2 than my older hub 5



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Message 10 of 11

Re: Connecting Canon MG3650 to BT Hub 6

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The HH5 works fine with the BT Wholehome mesh system.

https://shop.bt.com/learnmore/bt-branded-products-and-services/bt-whole-home-wi-fi/

 

It doesn't work with this system.

https://www.bt.com/broadband/complete-wifi/

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