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redspelly
Aspiring Contributor
15,283 Views
Message 1 of 9

Connecting Sky Q mini box

Got my new Smart hub 2 today and having trouble with Sky Q - the mini box is not connecting at all and keeps stating that an IP address cant be found from the router - any help appreciated

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8 REPLIES 8
warrior
Aspiring Contributor
15,259 Views
Message 2 of 9

Re: Connecting Sky Q mini box

I had same problem. After getting main box connected I left it 30 mins and then got the mini box connected using WPS.


warrior
Aspiring Contributor
15,252 Views
Message 3 of 9

Re: Connecting Sky Q mini box

Forgot to say, I also ensured that I turned off Smart Set Up on the new hub.
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Moderator
Moderator
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Message 4 of 9

Re: Connecting Sky Q mini box

Hi @redspelly sorry to hear that you are having a problem with the Smart hub 2 and your Sky Q mini.

We will be happy to look into this issue further for you if you send us over your details. You can do this by clicking on my profile and selecting the contact the mods option.

Thanks
John

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Paul_31
Aspiring Expert
15,205 Views
Message 5 of 9

Re: Connecting Sky Q mini box

The Sky Mini box doesn’t need to connect to the Smart Hub 2, it should connect to the main Sky Q box (which does need to be connected to the BT network). Assuming the main Q box is connected to the network and turned on, press the WPS button on the front of the main Q box and then press the WPS button on the front of the Q mini box, whilst it too is turned on. The mini should then connect to the main Q box. 

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redspelly
Aspiring Contributor
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Message 6 of 9

Re: Connecting Sky Q mini box

The problem i had was that the mini box kept failing stating that no IP address could be found - then the hub was starting to struggle finding the smart hub.  I went back the following morning and turned off the smart settings, this has appeared to work but what is puzzling is that the Q box is stating that it is connected to my old hub and not the new one.  So far since i completed the setup on Sunday morning, the connection to both Q & mini box has been stable but its still connected to the old hub!

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Medcraft
Beginner
14,997 Views
Message 7 of 9

Re: Connecting Sky Q mini box

I did that, but the main sky box couldn’t find the network. I’ve had to reconnect my old hub. I’m going to send it all back. And sort out my costs 

Meddie
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Medcraft
Beginner
14,989 Views
Message 8 of 9

Re: Connecting Sky Q mini box

I have same problem. Fed up, going to send it all back to BT. Tried using the WPS button the router.

i have also got a disc which is ok it’s blue. The Sky box can’t find the Hub.

Meddie
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redspelly
Aspiring Contributor
14,959 Views
Message 9 of 9

Re: Connecting Sky Q mini box

Yeah it wasn’t good with the complete WiFi setup so I went back to the old hub - get the odd dropout now and again but at least it connects up!
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