cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
StaceyW
Beginner
592 Views
Message 1 of 4

Connecting Surface Pro to HH2

I’m having problems connecting a Surface Pro to the HH2. Although I know it’s the correct password, every time it’s entered I receive a message that it is incorrect. I have iPhones, iPads, laptops and desktops already connected so know that it works. Am I missing something?

0 Ratings
Reply
3 REPLIES 3
Keith_Beddoe
Distinguished Sage
Distinguished Sage
586 Views
Message 2 of 4

Re: Connecting Surface Pro to HH2

@StaceyW 

Welcome to this user forum.

Try turning off Smart Setup.

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho

If that still does not help, then change the wireless mode.

https://www.bt.com/help/broadband/what-is-the-wireless-mode-feature-on-my-bt-smart-hub-

Try mode 2 or 3.

0 Ratings
Reply
StaceyW
Beginner
577 Views
Message 3 of 4

Re: Connecting Surface Pro to HH2

Will this have any affect on the devices currently connected?

0 Ratings
Reply
imjolly
Distinguished Sage
Distinguished Sage
567 Views
Message 4 of 4

Re: Connecting Surface Pro to HH2

No



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.