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Message 1 of 7

Connecting a TP-Link W9980 to my btbroadband

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I'm struggling to connect my TP router to the internet .. fed up with my old BThomehub-91FC. I've spoken to tech support at BT, the retailer and TP-Link and tried various things, and it seems to be the WAN interface that is the poroblem .. it is not configured. I've tried setting it up on a mac wielessly and a PC using an earthnet

 

Most seem to think it is because I'm not using the correct BT username and password .. have spoken to various BT tech folk and get a different story from each and the this forum seems to have differing views too. 

 

I've tried every combination I can think of including.... the original user name and password BT sent me way back when I first signed up for broadband ... anything.anthything@btbroadband.com with and without passwords (bt or BT), and my BT ID details for loging into to my online account ... and all to no avail .. any ideas most welcome

 

Thanks 

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Message 2 of 7

Re: Connecting a TP-Link W9980 to my btbroadband

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Welcome to this user forum.

 

There are a few people that can help with this.

 

I am confused when you talk about a WAN interface, as it plugs staight into the same place where the home hub did, assuming you are on either normal broadband, or BT Infinity delivered over copper. (FTTC)

 

@licquorice is probably the best person to help.

 

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Message 3 of 7

Re: Connecting a TP-Link W9980 to my btbroadband

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Yes - I've basically replaced the homehub with the router. I'm on normal broadband
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Message 4 of 7

Re: Connecting a TP-Link W9980 to my btbroadband

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Factory reset the TP Link and start again. Select xDSL modem router mode from the operation mode menu option assuming you are connecting directly to the phone line without a seperate modem. Go to quick setup and select BT VDSL from the menu. Username is homehub@btbroadband.com password is BT.

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Message 5 of 7

Re: Connecting a TP-Link W9980 to my btbroadband

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@Ian_McKenzie wrote:
Yes - I've basically replaced the homehub with the router. I'm on normal broadband

Is it showing that the DSL is connected?

 

@licquorice its normal broadband, not heard anyone using it for that.

 

 

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Message 6 of 7

Re: Connecting a TP-Link W9980 to my btbroadband

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Ok ignore previous if you are on normal broadband, you need to select ADSL_BT from isp list in quick setup and then username and password as before.

 

I have used the 9980 on both normal broadband and Infinity so can confirm it works.

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Message 7 of 7

Re: Connecting a TP-Link W9980 to my btbroadband

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Thanks guys - that seems to be it sorted. It was set to VDSL_BT .. 

 

Very much appreciated

Ian

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