cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Joao-Patricio
Beginner
299 Views
Message 1 of 18

Connecting a new router

Go to solution

Hi there,

 

So I have BT Halo, with a BT Smart Hub 2 and I recently bought the ASUS DSL-AX82U.

The Smart Hub works when connected, however, when I connected the VDSL cable to the router, the status for the connection says "Initialising" and then "Link Down". I did some digging, found out I had to set the connection type to PPPoE, and type in the username and password (which I did) and still the same error has happened. Am I making some sort of rookie mistake, is there an obvious thing I am meant to do? If anyone can assist me with this and have any suggestions, I would be really grateful

 

EDIT: I have just attached photos of the current router settings. The cable itself, the vdsl, is plugged into the DSL port in the router1.png2.png3.png

0 Ratings
Reply
17 REPLIES 17
licquorice
Distinguished Sage
Distinguished Sage
291 Views
Message 2 of 18

Re: Connecting a new router

Go to solution

Are you sure you are using the right username and password?

bthomehub@btbroadband.com

and BT

Set the VLAN id to 101

 

0 Ratings
Reply
Joao-Patricio
Beginner
286 Views
Message 3 of 18

Re: Connecting a new router

Go to solution

Hi there,

 

Thank you so much for your reply.

 

Yes I believe I am. I have tried bthomehub@btbroadband.com with both BT and bt as the password. Also, whilst the picture says that the 802.1q is turned on, it didn't work with it turned off either.

 

As I am posting, I am going to try different permutations of the username and password, but I did try that, yes.

0 Ratings
Reply
licquorice
Distinguished Sage
Distinguished Sage
281 Views
Message 4 of 18

Re: Connecting a new router

Go to solution

Did you see my edited post, set VLAN to 101

0 Ratings
Reply
Joao-Patricio
Beginner
277 Views
Message 5 of 18

Re: Connecting a new router

Go to solution
Yup, I saw that and changed that as well but nothing unfortunately. If you require any other pictures or screenshots please let me know, I'd be glad to show what more I can
0 Ratings
Reply
licquorice
Distinguished Sage
Distinguished Sage
270 Views
Message 6 of 18

Re: Connecting a new router

Go to solution

I assume you have normal VDSL broadband and not G.Fast or standard ADSL

0 Ratings
Reply
Joao-Patricio
Beginner
268 Views
Message 7 of 18

Re: Connecting a new router

Go to solution
I believe so, though I'm not too sure. How can I find this out?
0 Ratings
Reply
licquorice
Distinguished Sage
Distinguished Sage
247 Views
Message 8 of 18

Re: Connecting a new router

Go to solution

Post a screenshot from the hub Advanced settings >technical log >information

0 Ratings
Reply
Joao-Patricio
Beginner
245 Views
Message 9 of 18

Re: Connecting a new router

Go to solution

From the ASUS router or the BT router, sorry?

0 Ratings
Reply
licquorice
Distinguished Sage
Distinguished Sage
240 Views
Message 10 of 18

Re: Connecting a new router

Go to solution

From the BT hub

0 Ratings
Reply