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So I have BT Halo, with a BT Smart Hub 2 and I recently bought the ASUS DSL-AX82U.
The Smart Hub works when connected, however, when I connected the VDSL cable to the router, the status for the connection says "Initialising" and then "Link Down". I did some digging, found out I had to set the connection type to PPPoE, and type in the username and password (which I did) and still the same error has happened. Am I making some sort of rookie mistake, is there an obvious thing I am meant to do? If anyone can assist me with this and have any suggestions, I would be really grateful
EDIT: I have just attached photos of the current router settings. The cable itself, the vdsl, is plugged into the DSL port in the router
Solved! Go to Solution.
Thank you so much for your reply.
Yes I believe I am. I have tried email@example.com with both BT and bt as the password. Also, whilst the picture says that the 802.1q is turned on, it didn't work with it turned off either.
As I am posting, I am going to try different permutations of the username and password, but I did try that, yes.