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Message 11 of 34

Re: Connecting cctv

That's is not anywhere to be seen on the smart setup on the bt hub.No only in the wfi list as pcicam.It always comes up connected without Internet.Hope this helps,haven't  been down this root before.

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Message 12 of 34

Re: Connecting cctv


@Steviejay1959 wrote:

That's is not anywhere to be seen on the smart setup on the bt hub.


Not sure what you mean by that, Smart setup is just a setting, there is nothing to view.

Make sure you have you turned off Smart Setup as it causes a lot of problems.

https://www.bt.com/help/broadband/what-is-smart-setup-on-the-bt-hub--how-can-i-turn-it-on-and-off-

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Message 13 of 34

Re: Connecting cctv

It does not show up on the hub page.I know it shows up on YouTube videos but not mine

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868 Views
Message 14 of 34

Re: Connecting cctv

Which version of the hub do you have and which firmware version?

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857 Views
Message 15 of 34

Re: Connecting cctv

I have the hub 2 I can't  find what firmware version it is.

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852 Views
Message 16 of 34

Re: Connecting cctv

Does it not have the Smart Setup panel?

Firmware version is found by going to Advanced Settings and then Technical Log

smartsetup.jpg

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850 Views
Message 17 of 34

Re: Connecting cctv

The firmware is VO.27.07.07281-BT

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842 Views
Message 18 of 34

Re: Connecting cctv

No it is identical  to all panels but this panel does not have smart setup.

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838 Views
Message 19 of 34

Re: Connecting cctv

Weird. Try a factory reset of the hub. Press the recessed button with a paper clip or pin for about 20 seconds until the lights flash.

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812 Views
Message 20 of 34

Re: Connecting cctv

I have tried that didn't  make any difference.

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