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Message 11 of 34

Re: Connecting cctv

That's is not anywhere to be seen on the smart setup on the bt hub.No only in the wfi list as pcicam.It always comes up connected without Internet.Hope this helps,haven't  been down this root before.

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Message 12 of 34

Re: Connecting cctv


@Steviejay1959 wrote:

That's is not anywhere to be seen on the smart setup on the bt hub.


Not sure what you mean by that, Smart setup is just a setting, there is nothing to view.

Make sure you have you turned off Smart Setup as it causes a lot of problems.

https://www.bt.com/help/broadband/what-is-smart-setup-on-the-bt-hub--how-can-i-turn-it-on-and-off-

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Message 13 of 34

Re: Connecting cctv

It does not show up on the hub page.I know it shows up on YouTube videos but not mine

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Message 14 of 34

Re: Connecting cctv

Which version of the hub do you have and which firmware version?

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Message 15 of 34

Re: Connecting cctv

I have the hub 2 I can't  find what firmware version it is.

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Message 16 of 34

Re: Connecting cctv

Does it not have the Smart Setup panel?

Firmware version is found by going to Advanced Settings and then Technical Log

smartsetup.jpg

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Message 17 of 34

Re: Connecting cctv

The firmware is VO.27.07.07281-BT

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Message 18 of 34

Re: Connecting cctv

No it is identical  to all panels but this panel does not have smart setup.

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Message 19 of 34

Re: Connecting cctv

Weird. Try a factory reset of the hub. Press the recessed button with a paper clip or pin for about 20 seconds until the lights flash.

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Message 20 of 34

Re: Connecting cctv

I have tried that didn't  make any difference.

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