Can anyone help please! I have a Beok heating thermostat controller. I have a BTHUB6 and can not connect to it via the app on my phone. I know the controller works as its been tested in a friends house and connects straight away (they don't have a BT router) The only advice from the manufacturers is that you need to connect via 2.4Ghz not 5. So I have been into the Hub manager and seperated the bands, renamed them and just connected on the 2.4GHz but still not joy!
Any suggestions greatly appreicate!
Solved! Go to Solution.
You could try this which might help if there is some sort of configuration problem.
Carry out ONE factory reset of the hub by pressing a pin into the recess button on the rear for about 20 seconds.
Once it re-starts, split the bands and turn off smart set up gain.
I don't have this product so I am working in the blind but just to check a few things.
When you have the thermostat connected up does it show the wifi symbol on the screen?
When you use the phone app are you able to "see" your Smarthub SSid (name)?
If you can see the hub's SSid are you entering the wireless passkey found on the hub's label, not the admin password?
Is this video, which would appear to be for a Beok thermostat any help