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js246
Aspiring Contributor
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Message 1 of 2

Connection Dropping

Hi - my broadband connection keeps dropping and reconnecting every few seconds. I’ve restarted the router and no improvement. Any ideas?

Using Whole Home with 3 disks (all have blue lights)

Thanks

 

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Moderator
Moderator
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Message 2 of 2

Re: Connection Dropping

Hi @js246,

It's good to see you back on the community. I'm sorry you're experiencing issues with your connection.

To help rule out any issue with your phone service please run a quiet line test by dialing 17070 from your BT Landline. If using a corded phone then the test should be quiet, if you are using a cordless phone then you may hear a low hum.

To help get an indication of where the problem is, please, can you post your router stats as shown here - Top Tips to get help on the forum

Thanks

PaddyB

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