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beej198071
Aspiring Contributor
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Message 1 of 6

Connection Problems from Sony XF9005 to Smart Hub 2

Hi

 

Just wondering if anyone can help. My KD49XF9005 TV just wont connect to my BT Smart Hub 2. Was fine for about 3 months but has now dropped. It’s says connected but no internet and I cannot access any of the apps like Prime Video or Disney from the home screen. Strangely though Netflix still works and Sky Q works as do all the other household devices.

 

Have tried resetting both the Hub and the TV but I can’t get it to connect. I would be very grateful if someone could help!

 

Many thanks

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5 REPLIES 5
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: Connection Problems from Sony XF9005 to Smart Hub 2

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beej198071
Aspiring Contributor
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Message 3 of 6

Re: Connection Problems from Sony XF9005 to Smart Hub 2

Thanks Keith but have done both of those and no success

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Keith_Beddoe
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Distinguished Sage
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Message 4 of 6

Re: Connection Problems from Sony XF9005 to Smart Hub 2

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beej198071
Aspiring Contributor
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Message 5 of 6

Re: Connection Problems from Sony XF9005 to Smart Hub 2

Thank you but neither of those were activated anyway.

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beej198071
Aspiring Contributor
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Message 6 of 6

Re: Connection Problems from Sony XF9005 to Smart Hub 2

Resolved in case anyone else has the same problem  with help from Sony forum...

If the time and settings are out then this effects the internet connection. Strange but simple solution...