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ashleyglasgow
Aspiring Contributor
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Message 1 of 4

Connection drops when downloading after upload problem fixed

Hi there,

As per title; my connection drops out when I download files. This immediately follows the resolution of the same problem but with uploads.

Any help would be appreciated.

Best,

Ash 

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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Connection drops when downloading after upload problem fixed

Do you have a VDSL connection or a FTTP connection?

It may be worth trying a different router?

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Moderator
Moderator
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Message 3 of 4

Re: Connection drops when downloading after upload problem fixed

Hi @ashleyglasgow,

Thank you for posting back. I'm sorry you're connection is dropping when downloading. I can see that @NeilO had help you with the previous upload issue. I've let him know  that you're experiencing issues after that fix and he'll get this investigated.

Thanks

PaddyB

Community ModeratorPaddyB
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Moderator
Moderator
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Message 4 of 4

Re: Connection drops when downloading after upload problem fixed

Hi @ashleyglasgow I called yesterday and sent you a private message as I missed you. The Hub team have checked and can't see any Hub connection drops over the last 6 days. Can you drop me a reply to let me know if this is still a problem?

Community ModeratorNeilO
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