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Tcs106
Beginner
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Message 1 of 3

Connection drops when plant room door is closed

Dear All,

I have a BT smart hub 2 in the plant room of my house.  The master socket has been attached on the wall adjacent to the plant room door (30-40cm from the door architrave at head height). Now, everytime the door closes (with a little bit of force) the router resets itself and I loose connection for 5 minutes. Not the end of the world by any means but I was wondering if there is anything I could do to prevent this from happening.

The actual router is located on a shelf in the same plant room. Could it be that when the door closes, the wires in the master socket are disturbed? Apologies if there's an obvious answer but I'm a complete newbie when it comes to these things!

 

Thank you

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imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Connection drops when plant room door is closed

I would check the master socket to make sure fixed correctly especially if one of the newer masters where face plate clips on and not screwed.  if that appears solid connection I would then check the wiring by taking off faceplate and make sure there are no lose wires



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Keith_Beddoe
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Distinguished Sage
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Message 3 of 3

Re: Connection drops when plant room door is closed

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