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ashleyglasgow
Aspiring Contributor
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Message 1 of 12

Connection drops when uploading more that 2-3gb

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Hi all,

 

As per title, everything works swimmingly until I upload larger files, at which point the connection drops out until I restart my router.

After doing my research, it's suggested that the only place that anyone has any success in dealing with this issue is right here in the forums, apparently, its a setting on the router that needs adjusting but that can only be done from BT's end.

Any help would be greatly appreciated,

Ash 

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Distinguished Sage
Distinguished Sage
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Message 2 of 12

Re: Connection drops when uploading more that 2-3gb

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Welcome to this user forum. @ashleyglasgow 

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Moderator
Moderator
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Message 3 of 12

Re: Connection drops when uploading more that 2-3gb

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Hi @ashleyglasgow,

Welcome to the community and thank you for posting. I'm sorry your experiencing issues with your connection when uploading large file. What BT Home Hub are you using?

Thanks

PaddyB

Community ModeratorPaddyB
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ashleyglasgow
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Message 4 of 12

Re: Connection drops when uploading more that 2-3gb

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Hi PaddyB, thanks for replying.

The hub in question is a home hub 6.

Best,
Ash

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Moderator
Moderator
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Message 5 of 12

Re: Connection drops when uploading more that 2-3gb

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Hi @ashleyglasgow I've sent you a Private Message with details on how you can get in contact with the mod team and we'll request assistance from the Hub team.

Community ModeratorNeilO
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Message 6 of 12

Re: Connection drops when uploading more that 2-3gb

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@ashleyglasgow Hi Ash, many thanks for sending over your details. I've raised a case with our Hub team to see if they can help and I'll get back in touch with you when they update me Smiley Happy

Community ModeratorNeilO
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ashleyglasgow
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Message 7 of 12

Re: Connection drops when uploading more that 2-3gb

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Thank you Neil.

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Moderator
Moderator
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Message 8 of 12

Re: Connection drops when uploading more that 2-3gb

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Hi @ashleyglasgow I've had and update back to say the Hub team have applied a fix to your Hub. Can you try uploading a large file and post back to let me know if this is sorted? Cheers.

Community ModeratorNeilO
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ashleyglasgow
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Message 9 of 12

Re: Connection drops when uploading more that 2-3gb

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Will do, thank you.

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ashleyglasgow
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Message 10 of 12

Re: Connection drops when uploading more that 2-3gb

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Everything seems to be working properly now, many thanks Niel.

 

Ash

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