cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
jiajiewu
Newbie
372 Views
Message 1 of 4

Connection problems with Mac

Hi,

I have a BT hub at home, but the wifi connection is always suddenly off and on when I use Macbook Pro in every 15-20 minutes since September this year. The only way to get stable connection at home is logging into the BTWifi-with-Fon. Even my friends' Macbook Pro get the same wifi connection problems. I am so annoyed about this situation!! HOWEVER, when using PC and other apple devices (iPhone and iPad) to connect the wifi are totally fine and stable.

How should I fix this problem? Thanks!

0 Ratings
Reply
3 REPLIES 3
Distinguished Sage
Distinguished Sage
367 Views
Message 2 of 4

Re: Connection problems with Mac

did you turn off smart setup  http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...

 

did you split the networks  http://bt.custhelp.com/app/answers/detail/a_id/44798/related/1



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
jiajiewu
Newbie
362 Views
Message 3 of 4

Re: Connection problems with Mac

Hi, The smart setup is on. The network has not been separated. Should I split the network then?thx
0 Ratings
Reply
Distinguished Sage
Distinguished Sage
360 Views
Message 4 of 4

Re: Connection problems with Mac

Yes. Make sure you turn off "smart setup" on the Homehub. See link how to do that. http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...

Some devices and in particular Apple devices have a problem with the Homehub dual band having the same SSid (name). Try giving the 2.4Ghz and 5Ghz frequencies different SSids. Just add a 5 to the end of the 5Ghz SSid so you know which is which. Check the 5 GHz Sync with 2.4 GHz: is set to NO.

Once you have done that "forget" the connection on your device and then restart the device and log onto both the SSids if the device can use both frequencies. Not all devices can use 5GHz. You need to log on any other devices to both SSids that can use both.

See this link

http://bt.custhelp.com/app/answers/detail/a_id/44798/~/i-have-problems-connecting-5ghz-and-dual-band...

0 Ratings
Reply