We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
I'm getting so frustrated trying to watch T.V in the bedroom and it just keeps on freezing constantly telling me I have network issues. According to my app there's no faults and the speed is fine well I beg to differ, if T.v wasn't attached to the wall it could of been out the window
I assume you are using wireless connection not Ethernet so what have you tried?
which hub version are you using?
have you turned of smart setup
have you split the networks
Have you tried changing wireless mode from 1 to either 2 or 3