cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
thepsychictree
Beginner
922 Views
Message 1 of 3

Customers using BT as an ISP cannot connect to a website

I have an issue with the website I am operating - www.thepsychictree.com not being able to be connected to by customers who use BT as an ISP. Using Open DNS you can connect fine, but obviously most people will not have that setup. I have confirmed the DNS settings are correct and you can navigate to the website using other ISP's. Another thing to note that it appears that BT-Strict is not flagging the website as having DNS issues, but BT (unfiltered) and BT-Light are. Does anyone here from BT or not have any suggestions as to how to resolve this issue?

 

settings.JPG

0 Ratings
Reply
2 REPLIES 2
imjolly
Distinguished Sage
Distinguished Sage
908 Views
Message 2 of 3

Re: Customers using BT as an ISP cannot connect to a website

this is a community forum where customers help customers - you post does not go to BT.  the forum mods are BT employees but may not read allthe posts



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
thepsychictree
Beginner
905 Views
Message 3 of 3

Re: Customers using BT as an ISP cannot connect to a website

Frankly if anyone can suggest a solution be it from BT or not, that would be useful

0 Ratings
Reply