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Goatee
Beginner
678 Views
Message 1 of 13

DNS Issue

Why is it so hard to try and contact anyone without keep getting directed back to the "have you tried this first blah blah" page?

 

I have an issue trying to access certain website which is particularly frustrating as it is a web site I manage. It comes up with some error abour DNS not found 

I also cannot access the internet via my phone which gives some error about non BT DNS servers....the fix for which is supposed to be disable net protect and parental controls

Well I have disabled both, I have tried different browsers, I have spoken online to an agent who told me to me reset the hub, still the same issue. The last advice from the agent was to contach BT tech help....so ok how!...frustrated isn't the word!!!

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12 REPLIES 12
Goatee
Beginner
632 Views
Message 2 of 13

Re: DNS Issue

Does anyone even have an idea how I can contact someone about this?

 

I manage a website and for two weeks now I've been unable to access it from any device in my home......sky broadband is starting to look more attractive by the day

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MrMark02
Beginner
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Message 3 of 13

Re: DNS Issue

What is the website in question? If you let us know we can start troubleshooting by trying to go to it and telling you our personal setups.
I assume by what you say you have the Smart Hub?
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Jonkarra
Expert
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Message 4 of 13

Re: DNS Issue

Try the following :-

 

Open up a command prompt on windows.

 

Issue the command "nslookup"

Then try entering your website name and hit enter.

Then issue the command server 8.8.8.8

Then try entering your website name again and hit enter.

 

If it fails on both then the problem is with the DNS of your webhosting. An example of a working server news.bbc.co.uk 

 

C:\Users\ford>nslookup
Default Server: router.asus.com
Address: 192.168.1.1

> news.bbc.co.uk
Server: router.asus.com
Address: 192.168.1.1

Non-authoritative answer:
Name: newswww.bbc.net.uk
Addresses: 212.58.244.57
212.58.246.81
Aliases: news.bbc.co.uk

> server 8.8.8.8
Default Server: google-public-dns-a.google.com
Address: 8.8.8.8

> news.bbc.co.uk
Server: google-public-dns-a.google.com
Address: 8.8.8.8

Non-authoritative answer:
Name: newswww.bbc.net.uk
Addresses: 212.58.246.80
212.58.244.56
Aliases: news.bbc.co.uk

 

For an example of a non working domain :-

 

> server 192.168.1.1
Default Server: [192.168.1.1]
Address: 192.168.1.1

> koszleraaaaa.com
Server: [192.168.1.1]
Address: 192.168.1.1

*** [192.168.1.1] can't find koszleraaaaa.com: Non-existent domain
> server 8.8.8.8
Default Server: google-public-dns-a.google.com
Address: 8.8.8.8

> koszleraaaaa.com
Server: google-public-dns-a.google.com
Address: 8.8.8.8

*** google-public-dns-a.google.com can't find koszleraaaaa.com: Non-existent domain

 

Like I said if it fails on both its your webhost DNS thats at fault if it fails on BT but not google then it could be any number of things.

 

 

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Goatee
Beginner
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Message 5 of 13

Re: DNS Issue

Many thanks for ther input

 

I tried whsat you suggetsed and it fails on my website but not on Google

 

I have already contacted my web hosting site who can find no error on their part (US based if that makes any difference)

 

I have also had lengthy chat with online and telephone help from BT and tried all their suggestions Different browser, reset hub, clear all cashe, clear parental controls and web protect etc ..still nothing

 

I can actually access the back end of my website via the provider (bandzoogle) but cannot view the front end to check how it looks , mine is the only site that seems to give me this problem, its been going on for three weeks now an I'm losing parience, no point me paying out for a ISP and wehhost if they are not compatible

 

Regards

 

Paul

 

 

 

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Goatee
Beginner
544 Views
Message 6 of 13

Re: DNS Issue

Just for information this is my site with the issue, would be interesting if anyone has similar problems

 

https://www.journeynorth.net/

 

I'm currently at the Mother in Laws, different part of the country, different PC getting same issue, only common thing is she is BT as well 

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Distinguished Sage
Distinguished Sage
540 Views
Message 7 of 13

Re: DNS Issue

Works fine for me using BT's DNS (81.139.56.100) or Google's DNS (8.8.8.8)

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Distinguished Sage
Distinguished Sage
536 Views
Message 8 of 13

Re: DNS Issue

Try using Google's DNS servers (8.8.8.8 and 8.8.4.4) on MIL's PC (I assume she doesn't have parental controls activated). To use other DNS servers you will need to delete parental controls on your connection when back home, not just disable them.

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Jonkarra
Expert
521 Views
Message 9 of 13

Re: DNS Issue

The problem is dns is a hierarchy and it can be difficult to pin down what part isn't working as it should. If google dns works personally I'd override dns server settings on your devices and use 8.8.8.8 and 8.8.4.4. Also you can try https://dnschecker.org/
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Jonkarra
Expert
520 Views
Message 10 of 13

Re: DNS Issue

http://dnscheck.pingdom.com/?domain=Journeynorth.net%2F

 

So there doesn't seem to be a problem with your dns records but there were a couple of additional places on the link on the previous post where the name has propagated. I'd chase up with your hosting provider although from experience I doubt there is much they can do and eventually it will just work.

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