cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1,804 Views
Message 1 of 7

DNS Issues for our website - BT users cannot access it

Hi All, is there anyone on this forum who works for BT ?

I work for the marisapeer website ( https://www.marisapeer.com) and believe we have an issue with our DNS.  The majority of our website users who use BT internet/home hub cannot access our website.

Please can this be looked at urgently?

Thanks

 

0 Ratings
Reply
6 REPLIES 6
Keith_Beddoe
Distinguished Sage
Distinguished Sage
1,802 Views
Message 2 of 7

Re: DNS Issues for our website - BT users cannot access it

Welcome to the BT Residential Customers forum

As you are a business user, please could you post on the BT Business forum at http://business.forums.bt.com/

 

Thanks

0 Ratings
Reply
1,790 Views
Message 3 of 7

Re: DNS Issues for our website - BT users cannot access it

Hi there,

I'm not a BT business customer. This is affecting residential users.

Thanks.

0 Ratings
Reply
DanielS
Moderator
Moderator
1,766 Views
Message 4 of 7

Re: DNS Issues for our website - BT users cannot access it

Hi @marisapeersupport,

I've checked the page from a few different connections and it appears to be working fine?

Have you contacted your host? It looks to be GoDaddy/Cloudflare.

Thanks

DanielS

0 Ratings
Reply
1,757 Views
Message 5 of 7

Re: DNS Issues for our website - BT users cannot access it

I've already checked with Cloudflare. There are no issues with the DNS settings. If they were wrong, no-one would connect.

It's only BT internet users who are having a problem.

0 Ratings
Reply
licquorice
Distinguished Sage
Distinguished Sage
1,750 Views
Message 6 of 7

Re: DNS Issues for our website - BT users cannot access it

0 Ratings
Reply
1,746 Views
Message 7 of 7

Re: DNS Issues for our website - BT users cannot access it

Very interesting, but seems to resolve to a GoDaddy hosting problem and one of the 'fixes' mentioned (using Cloudflare and moving DNS away from GoDaddy is what we already have in place. 

And our IP address is not blacklisted.

0 Ratings
Reply