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peterforsyth16
Beginner
149 Views
Message 1 of 8

DOES YOUR BROADBAND DROP-OUT REGULARLY?

Hello I am Peter

I am looking for a solution that someone may have found to this problem... 

I live in East Devon and experience - Daily 2 or 3 times a day broadband drop-out ie. it just stops and the only option is to re-start the router.  I have run Speed check, Line check etc and it comes back as no problem. I have raised the issue with BT and it returns as resolved but unfortunately it is'nt.

I wondered whether anyone had resolved the problem by changing or upgrading their router. I would happily upgrade the router! BUT... signing up for that and getting another 18 months of problematic service is not what I am looking for.

Any advice?

Regards Peter Forsyth

 

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7 REPLIES
Wilko07
Newbie
124 Views
Message 2 of 8

Re: DOES YOUR BROADBAND DROP-OUT REGULARLY?

I have a similar problem in north London. When I contact BT they told me to change the frequency on the router from automatic to a specific channel. I haven’t had to restart the router since but I have trouble trying to watch BT TV and Sky at the same time.

Perhaps try changing the channel on the router?

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Distinguished Sage
Distinguished Sage
112 Views
Message 3 of 8

Re: DOES YOUR BROADBAND DROP-OUT REGULARLY?

Changing channel may only solve a problem with the wifi dropping but that will have no affect if the router is actually dropping internet connection @peterforsyth16 can you post stats from your router. If hh6 then advanced settings then technical log information Try quiet line test dial 17070 option 2 should be silent and best with corded phone Try using the test socket with a filter and see if that helps your stability


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peterforsyth16
Beginner
84 Views
Message 4 of 8

Re: DOES YOUR BROADBAND DROP-OUT REGULARLY?

Thank you Wilko07 - I will double check as I think this might have one of the BT Solutions they walked me through ... routers frustrate me.
regards Peter
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peterforsyth16
Beginner
80 Views
Message 5 of 8

Re: DOES YOUR BROADBAND DROP-OUT REGULARLY?

IMjolly thanks. Not that router technical but now realise that mentioning that I have HH4 might have helped. I will further investigate your suggestions regards Peter
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Techwizz
Contributor
73 Views
Message 6 of 8

Re: DOES YOUR BROADBAND DROP-OUT REGULARLY?

Drop outs are unlikely to be to do with a wide area problem. I'm also in E Devon (near Sidmouth), and have no issues.
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peterforsyth16
Beginner
64 Views
Message 7 of 8

Re: DOES YOUR BROADBAND DROP-OUT REGULARLY?

Thanks Techwizz

I am just south of the A30 above Sidmouth so thank you for your input, really helps.

The cogs are moving slowly in my head... and with your imput and I am beginning to wonder whether it is a local issue... ie Mine!

I used to work using ethernet without issue - so I am using ethernet today and my partner is using wi-fi.

we will see

regard Peter

 

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Techwizz
Contributor
56 Views
Message 8 of 8

Re: DOES YOUR BROADBAND DROP-OUT REGULARLY?

I assume you're on ADSL? Can you post stats from your router? Is your line noisy? Are you connected to the test socket?

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