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Newbie
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Message 1 of 2

Device doesn't support 5g Wifi

Hi 

I have a new Roborock robotic vacuum which I'm trying to setup on my BT Whole Home network

The manual for the hoover asks me to put my network credentials into it's phone app, and then to connect to the vacuum on my phone. However I don't have the vacuum as an option in Wifi Settings. 

 

The app suggests that the vacuum does not support 5g. Is there a way switching 5g off on my home network?

 

Thanks

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Aspiring Expert
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Message 2 of 2

Re: Device doesn't support 5g Wifi

Hi

You shouldn't need to turn off 5GHz because the vacuum won't have the appropriate radio to see the 5GHz traffic.

If you're phone doesn't see the vacuum advertising itself as a base station for setup, it may need to be reset. You'll need to look at the manual or maybe deal with their support.

Happy cleaning 🙂

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