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Ed45
Beginner
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Message 1 of 2

Devices can't see our WiFi

Hi,

Yesterday 3 Samsung devices lost connection to our home wifi. I have tried to reconnect but our wifi is not showing in the list of available networks. This is only affecting two samsung phones and a samsung tablet. Other devices in the home are connecting fine including one other samsung tablet. Any ideas please ? Does not make sense why some devices can see it and others not. None of these devices are new and have been working for some considerable time until yesterday.

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Devices can't see our WiFi

@Ed45 

The home hub may have run out of internal connections, this is a common problem.

Try a factory reset of the home hub.

http://bt.custhelp.com/app/answers/detail/a_id/11386/%7E/how-do-i-reset-my-bt-hub-to-its-factory-set...

Then turn off Smart Setup.

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...

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